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Billing

Manage your Reading Steps subscription, view invoices, and update payment methods.

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Accessing billing

1. Log in to the admin panel as an Owner
2. Go to Billing in the sidebar

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Subscription plans

Reading Steps offers flexible plans based on your school’s needs:

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Features by plan

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Personalization add-on

The Personalization add-on includes:

• Custom school logo
• Theme color customization
• Brand name display
• Login page theming

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Managing your subscription

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Viewing current plan

1. Go to Billing
2. Your current plan and status are displayed at the top
3. See your next billing date and amount

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Upgrading your plan

1. Go to Billing
2. Click Upgrade Plan
3. Select your new plan
4. Confirm the change
5. You’ll be charged the prorated difference immediately

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Adding the Personalization add-on

1. Go to Billing
2. Find the Add-ons section
3. Click Add Personalization
4. Confirm the additional charge
5. Personalization features will be enabled immediately

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Payment methods

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Updating your card

1. Go to Billing
2. Find the Payment Method section
3. Click Update
4. Enter your new card details
5. Click Save

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Accepted payment methods

• Visa
• Mastercard
• American Express

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Invoices

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Viewing invoices

1. Go to Billing
2. Scroll to the Invoice History section
3. Click on any invoice to view details

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Downloading invoices

1. Find the invoice in the list
2. Click the download icon
3. The invoice will download as a PDF

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Cancellation

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Canceling your subscription

1. Go to Billing
2. Click Cancel Subscription
3. Select a reason for cancellation
4. Confirm the cancellation

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Reactivating after cancellation

If you cancel and want to reactivate:

1. Log in to the admin panel
2. Go to Billing
3. Click Reactivate Subscription
4. Choose your plan
5. Enter payment details

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Support

For billing questions or issues:

• Email: support@helpdesk.readingsteps.uk
• Include your organization ID in your message
• Response time: 1-2 business days (Priority support: same day)